Please note that no matter under any circumstances, postage or shipping costs are non-refundable.
We try to process orders quickly. Because of this we are unable to accommodate changes, cancellations or exchanges. There are no returns. All sales are final.
If you have received an incorrect product or a damaged/defective item, please email us at firstname.lastname@example.org with your name, order number, and nature of the issue. For damages/defects, please attach a photo. We will generate a return shipping label for you to ship the item back to us. Please note that we can only provide pre-paid return labels for U.S. shipments. Should your replacement product be out of stock, we will send out your replacement item as soon as we have more. We can not process a return for damages if the product has been written in or used.
If you receive the wrong item or the wrong quantity, please email us at email@example.com with your name and order number. We will resend the correct item to you and send you the return label for you to send the wrong item back to our warehouse.
We stock our products in the US, UK, Netherlands, Australia, and Canada. We currently ship worldwide. A variety of shipping services is offered at checkout so that you may select the one that best fits your needs. Orders of in-stock products are processed in 2 business days, unless otherwise noted.
Please remember that handling time is in addition to shipping time. Please note that The Happiness Planner does not charge a handling fee. All shipping costs are based solely on weight and destination and provided directly by the shipping provider.
ORDER CONFIRMATION AND TRACKING EMAILS
You will receive an order confirmation email once your order has been submitted. Once your shipment is prepared, you will receive an email with tracking information. It may take up to 24 hours for the tracking information to display properly online.
For pre-orders, your order will ship as noted. Out-of-stock items won't ship until we've restocked. You will receive an email with the tracking information once your order has been dispatched.
SHIPMENT OF ORDER
Ship from Country
Estimated Shipping Time
Hermes, ParcelForce, Royal Mail
Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges.
REFUSAL OF DELIVERY
If you refuse delivery of an order you’ve placed, it will be returned to The Happiness Planner. Shipping charges are nonrefundable.
INTERNATIONAL SHIPPING POLICY
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine these additional costs prior to purchasing.
For international orders, once the package leaves the country where your order is shipped from, the US, UK, NL, AU, or CA carrier does not have any control over delivery. If tracking states that your package has arrived in its destination country, you must contact your local post office or carrier to work with them to have the packaged delivered.